Here’s some answers to some common questions. We hope we’ve covered what you need!
Unfortunately we are unable to hold a booking without payment. Your Desert Oak booking will be confirmed once payment is processed.
Should you for any reason be unable to use your booking or change your mind, there is a cooling off period of 72 hours from the time of placing your booking. If you advise within us within that time, a your booking will be refunded less a $150 admin fee.
Should you advise us beyond 72 hours of placing your booking, every effort will be made to sell your booking on. Please provide as much notice as possible, as the closer you get to your start date the less likely it is to be rehired. If a hire is able to be facilitated, the proceeds will be forwarded to you less a 20% admin fee.
If you have questions about any of the above, please do not hesitate to contact us to discuss.
Our online booking system uses Stripe to process your payment. Stripe is a payment gateway that is linked to your credit/debit card. We also have the option of Bank transfer if you prefer.
You can pay for your booking online through our secure website, or by bank transfer.
The Hire Agreement requires your drivers licence details, AGM of vehicle, personal details and basic trip plan. If you have any questions, feel free to call us.
25-75 years of age for the driver of the vehicle.
A tow bar capable of towing 2 tonne and with a standard tongue fitting. We provide the DO35 fitting and can provide the hitch if you need a drop down, or a riser.
Standard inclusion in the vans are; mattress and protector, fridge, bucket, storage tubs (Tvan), spare parts kit, wheel brace, awning fittings, en suite tent, fire extinguisher, 2x 4.5kg gas bottles and a dustpan and brush. We have camping equipment available for hire- check out our Hire Accessories Catalogue
The Desert Oak fleet varies in model and specifications. Each camper trailer’s features are designed to suit different hirers. Tvan for example is our ‘family van’ with space for children within the camper. Our Vista is primarily geared towards couples but is also suitable for those with very small children who may bed share or use a portacot.
School holiday periods (as per Victorian calendar). Minimum 2 week hire during this period.
On a hire by hire basis, this may be possible. Fees apply. Send an email with your requested location and we will get back to you.
Yes we are happy to offer flexible pick ups and drop offs subject to availability, prior arrangement and agreement.
No. Desert Oak does not accept cash payments as bonds on our camper trailers. If you are unable to either bank transfer or supply a valid credit card or bank issued Visa or MasterCard debit card, you will not be able to hire from Desert Oak.